Refund policy

Nanda.Ai is free while in beta, so nothing is charged and there is nothing to refund.

After launch, business ideas (63 AED per interview) and a full plan (75 AED per idea) are one-off digital purchases. We start creating them as soon as you pay, and you can see them straight away.

• You were charged more than once for the same thing.
• You paid, but your ideas or plan were never delivered and we couldn't fix it within 3 days.
• A technical fault made your report unusable (for example, blank or cut off) and we couldn't fix it.
• You were charged without agreeing to the purchase.

Because the content is created for you and delivered at once, we don't refund a delivered report because you changed your mind or didn't like an idea. If something in a report looks wrong, tell us: we will look into it and, where we got it wrong, fix it.

This doesn't affect any rights you have by law where you live.

1. Within 14 days of paying, send a message through the support page and choose “Payments”.
2. Include the email on your account, the date and what went wrong.
3. We reply within 2 working days.

Approved refunds go back to the card or method you paid with. We send them within 5 working days; your bank may take a few more days to show them.

Nanda.Ai is run by Nanda.Ai. In these pages, “we” and “us” means Nanda.Ai.

Contact us through the support page.